Utility Billing

Creating a New Utility Account

When setting up a new water account residents may choose from the following options:

Credit Check Application

  • Download the Residential New Account Credit Check Application which could potentially waive $190.00 off required deposit upon approval. 
  • Once application is completed email to customerservice@cwgdn.com with required documents. 

Deposit Application

  • Residents who do not wish to complete a credit check may establish services by paying the required deposit in person at our Utility billing office: 300 W Plant St Winter Garden FL,34787. 
  • If you are a property management or business the deposit is required.
  • Deposits must be paid prior to service activation. We accept cash, checks, and credit cards (processing fees apply to credit card payments). 

Required Documents

  • Valid State ID
  • Lease Agreement or Proof of Homeownership.

Download Applications

If immediate services are needed, please visit our office during regular business hours Monday-Friday 7:30am-5:30pm. 

Need Assistance?

Utility Billing Department
300 W Plant St, Winter Garden, FL, 34787
Phone: (407) 656-4100
Email: customerservice@cwgdn.com

We’re here to help you every step of the way!

New & Improved Utility Billing Online Portal - Create Your Online Account to Use Handy Features


The City of Winter Garden launched a new and improved Utility Billing online portal (BS&A) on the City of Winter Garden website in February 2025. 

BENEFITS OF NEW BS&A ONLINE UTILITY BILLING ACCOUNT
 

  • Additional payment options accepted: Credit / Debit card, ApplePay®, GooglePay®.
  • User-friendly, modern interface features to manage your utility account.
  • Track utility usage (meter reads, billing / payment / usage history). Select the "Advanced Record Search" feature to view.
  • And more!

 

To take advantage of the many features of the new portal, ALL utility customers are encouraged to click here to create a BS&A Utility Billing online account or select “Pay Utility” in footer of this website.


Let us know how we are doing! Help us improve our service by taking a quick one-minute survey on your experience with the Utility Billing Department: Click Here

UB Survey

Important Messages


Important Notice: Utility Rate Changes Effective October 1, 2025
Beginning October 1, 2025, new utility base rates will take effect:

  • Residential Water/Irrigation Base Rate: Increasing from $7.99 to $9.59
  • Residential Sewer Base Rate: Increasing from $11.43 to $13.72
  • Residential Garbage Base Rate: Increasing from $24.32 to $24.87
  • Commercial Water/Sewer/Irrigation/Garbage Base Rates: Will also increase

If you have any questions or concerns, please contact Customer Service at 407-656-4100.

Your Privacy and Account Security Are Important
The City of Winter Garden will never ask for your credit card or bank information over the phone.
If you receive a suspicious call requesting immediate payment on your utility account, hang up and call us directly at 407-656-4100 to verify your account.
Thank you for helping us keep your information secure.

Overview

The City of Winter Garden Utility Billing Department is committed to providing the best and most personalized service experience possible to each customer. The department processes account billing for over 17,000 service connections (households and businesses) each month based on the delivery and recapture of potable water, reclaimed water for irrigation, storm water, sewer and garbage pick-up services.  Pay Utility Bill


Functions

  • Customer Service Engagement 
  • Meter Service Requests, Installations and Inspections
  • Meter Reading 
  • Meter Maintenance and Repair
  • Account Management - service activation and cancellation
  • Account Billing and Payment Processing

Customer Service (Mon to Fri  8:00 AM - 5:00 PM):  407-656-4100

  1. What is the address for payments or new service accounts?
  2. What are the City of Winter Garden Utility Billing Rates?
  3. What are the hours of operation for Utility Billing?
  4. How can I pay my monthly Utility Bill?
  5. Is there a flat rate fee for having an account set up in my name?
  6. How much is the late fee if not paid by the original due date?
  7. When is the service cut-off date for non-payment?
  8. Is there a service fee for being on the delinquency cut-off list?
  9. When will my services be restored if they’ve been turned off for non -payment?
  10. How to obtain a temporary construction hydrant meter?
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