Frequently Asked Questions

Tickets for each performance/movie must be purchased online. Click on the desired performance on calendar listing to purchase.

In addition, a scannable QR code will be available onsite at the Theatre to purchase tickets at scheduled events. (This, however, will depend on the event host and availability.)

Tickets for all City-hosted films can be purchased up to 30 minutes beyond the start of the film (via the QR code available online or onsite).

No, the box office is closed, All tickets must be purchased online. Click on performance listings to purchase tickets. (This, however, will depend on the event host and availability.)

A scannable QR code will be available onsite at the Theatre to purchase tickets at scheduled events. This, however, will depend on the event host and availability.)

Tickets for all City-hosted films can be purchased up to 30 minutes beyond the start of the film (via the QR code available online or onsite).

Yes, there may be add-on servicing fees to the stated or advertised ticket price.  

For City-hosted films, there are no add-on fees or tax.

No, there are no refunds or exchanges given for any tickets purchased. All sales are final.  (This, however, may vary depending on the program provider.)

The pricing of performance/showings are set by the host party, including the availability of group pricing. The movies do not have a group rate.

Most performances/movies will have concessions available for purchase. All purchases must be made with card payment (cash is not accepted). Concession options typically include water, soda, popcorn, and candy.

No outside food and drink are allowed in the Theatre.

The Theatre is cashless and only card payment is accepted. 

Accepted cards are American Express, Mastercard, Visa, and Discover. (This may vary depending on the program provider.)

All tickets are electronic. Ticket barcodes will be scanned directly from a smartphone.  Tickets may be printed after purchase and presented with the ticket’s QR code at door.

Lobby doors open 45 – 60 minutes before showtime.

Main auditorium doors open 30 minutes before showtime.

The Theatre has 295 seats.

Garden Theatre Seating Map

Latecomers may be denied entry or given alternate seating at the discretion of the Theatre manager on duty. Please make every effort to arrive according to the start time to be in your assigned seat at show time.

For City-hosted films, tickets may be purchased up to 30 minutes past start time and entry is permitted within that timeframe.

Self-parking is available nearby and throughout downtown including along West Plant Street in front of the Theatre, a three-floor parking garage (160 S. Boyd St.), Downtown Pavilion parking lot, (104 S. Lakeview Ave.), City Hall parking lot (300 W. Plant St.), and other walkable parking options. 

View parking options on Historic Downtown Visitors Map 

There are two restrooms in the lobby of the Theatre. Additional restrooms are available in the building’s upstairs area, accessible by elevator or stairs. A baby changing station can be found in the upstairs restrooms.

Yes, a limited number of children’s booster seats are available for pickup behind the back row of seats. Please return the booster seat on your way out.

Assistive Listening Devices - stationary assistive listening system that uses RF (radio frequency) technology to transmit audio to hearing-impaired individuals are available. Please ask a staff member for assistance at the Theatre.

Yes, there are handicapped accessible seating areas.

Yes, private and public rentals are available at competitive rates, subject to Theatre availability and approval by the City of Winter Garden.

For rental options, pricing, guidelines, and application, please contact Eric Fischer, City of Winter Garden, at 407.656.4111 ext. 2266, gardentheatre@cwgdn.com during regular operating hours (M-F, 8:00 am – 5:00 pm). A minimum of 30 days' advance notice is required.

No, the Theatre is only open when an event is scheduled. Likewise, tours are unavailable.

No, the Garden Theatre on Plant does not have gift cards available.

No, smoking and vaping are not allowed and strictly prohibited inside the building.

A variety of restaurants are located within walking distance to the Theatre in historic downtown. 

Nestled within the historic downtown, you will find restaurants, a brewery, retail shops, cultural venues, pocket parks, and more – all within walking distance to the Theatre. Spend time before the show and/or stay after to enjoy downtown’s offerings. Visit the Downtown Winter Garden website to find out more.

Historic Downtown Visitors Map

Please contact Eric Fischer, City of Winter Garden, at 407.656.4111 ext. 2266, efischer@cwgdn.com, during regular operating hours (M-F, 8:00 am – 5:00 pm). 

For rental inquiries, a minimum of 30 days’ advance notice is required.